365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a repair we did doesn’t hold, you call us, we come back out, and we fix it – at no charge, no argument, within the 365-day window stamped on your written receipt.

Call (910) 714-4287

That’s the whole thing. You don’t fill out a form, you don’t navigate a claims process, and you don’t hear the word “escalate.” You call (910) 714-4287, tell a live person what happened, and we schedule the return visit. The 365-Day Done Right Promise is a written guarantee, not a vague pledge buried in fine print. It goes on paper before we leave your door, and it means exactly what it says for a full calendar year from the date of service.

We’ve been doing this since 2007 as part of the Threshold Group family. In that time we’ve learned that a guarantee only earns trust when using it is easy. So we made it easy. You shouldn’t have to fight for something you were already promised.

Why We Answer Fast, Everywhere

A single-truck shop can answer fast in one zip code on a good day. What they can’t do is cover the next town over when their one truck is already on a call, or staff the phones at 3 a.m. without forwarding to voicemail.

Dunmore Locksmith is part of the Threshold Group, which means we’ve built something a solo operator can’t: local crews in multiple areas, vehicles stocked with the hardware and cylinders most jobs require, and a dispatch model that pulls from the nearest available technician rather than a single waiting list. When you call, a real person answers and checks coverage for your address in real time. We aim to have a technician on your property within 4 hours on an emergency, and most non-emergency repairs get booked same day or next.

The 4-hour aim isn’t marketing copy. It’s a target we hold our dispatch to, backed by the crew depth that gives us a realistic shot at hitting it. We tell you the window honestly, not optimistically.

How We Make It Right

You Tell Us

Call (910) 714-4287 and describe what’s happening. A live person picks up around the clock, every day of the year. You don’t need your receipt number or a case number. Your name and address is enough to pull the job. We’ll confirm the issue is covered under the 365-Day Done Right Promise and book the return visit on the spot.

We Come Back Out

We dispatch the return visit the same way we dispatched the original job: you get the technician’s name and photo before anyone shows up at your door. That’s not a bonus step for warranty calls. That’s how every single Threshold visit works, because the person on the other side of your door should never be a surprise.

We Fix It

The technician diagnoses what failed and corrects it. If a part is the problem, we replace the part. There’s no charge for the return visit, no labor fee, and no attempt to upsell the situation into something it isn’t. The job gets done right this time. That’s the only acceptable outcome.

You Sign Off

Before we leave, you confirm the repair is right. Not us deciding it’s good enough and heading for the truck. You. If something still doesn’t feel right, we don’t close the job. Your sign-off is the end of the visit, not ours.

What Stands Behind the Promise

A guarantee is only as solid as the people and systems behind it. Here’s what’s actually there.

Every technician who works under the Threshold Verified standard is background-checked and identity-verified before they ever knock on a customer’s door. They arrive in a clean, marked uniform, carry a photo ID badge, and you already have their name and photo on your phone before the visit starts. If the person at your door is not who you were told to expect, the visit is on us and we make it right.

Pricing works the same way. The written price goes to you before any work begins, every time, no exceptions. No hourly rates, no subscriptions, nothing to sign up for. One job, one written number, confirmed before a single screw turns. What you see on that paper is what appears on your invoice.

The hardware we work with matches the promise. Dunmore technicians are qualified to install and service Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, and Abloy. When we say a repair is covered for 365 days, we’re confident because we know the parts and the work behind it.

Ask Us to Prove It

The promise is easy to make and easy to read. The real test is whether we pick up when you call. Try us: (910) 714-4287. A live person answers around the clock. You can also book online. The full written terms of the 365-Day Done Right Promise live on our terms page – read them before you decide.

Written by Perry Osgood, Owner & Lead Technician at Dunmore Locksmith, a proud Threshold Group company serving customers since 2007.